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Sepro America
Sepro Robots : CUSTOMER SUPPORT +1 877 737 7610

We know your decision to invest in  Sepro Robotics was based on more than just moving beyond your current production capabilities. It also reflects your desire to take advantage of Sepro Canada's value-added services.  Sepro Canada's Hotline is  24/7 service.  A team of experienced technicians will listen to your needs and they are trained to explain to you clearly the answers to your questions. Their mission includes:

• Assistance with troubleshooting
• Assistance with repair: 80% of failures are solved over the phone
• Programming recommendations

Sepro’s hotline is a local service in all our structures and in your working language.

Robot: PARTS INVENTORY

• Supply parts for all robot generations for a minimum of 10 years
• Guarantee original and approved parts.
• Adapted solutions: new parts, standard exchange and/or repair,
• Detailled installation instructions
• 1 Year guarantee

Means

• A skilled team to handle your requests
• Telephone assistance to determine the right part reference
• Deadlines adapted to your requirement: Emergency circuit for failures (the most frequently used parts are delivered within 24h) Standard Circuit to complete your stock
• Local stocks via our service network: subsidiaries and Distributors

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​Service calls

Our commitment
Do everything necessary to get your production restarted as quickly as possible following a failure or incident.
Means

• Local robot specialists who know your installations
• A team regularly trained on our various robot generations to repair, improve, inform you about robot maintenance
• Guaranteed response time: 24h in North America

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Markham ​Tech Centers

​Sepro and Toshiba Machine have teamed up their tech centers and are strategically located In Markham, Ont. This facility is outfitted with up to date equipment which allows us to do mold trials for our customers giving them a hands on feel prior to purchasing. With This location it is convenient for our customers to travel for training, mold trials and presentations. We also offer customer support and service in each tech center location.